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optimizing your hiring process

With original voice vs. video, less is definitely more

Two filmmakers took turns interviewing each other many years ago. A quote from that session is ringing in my ears. It was from French director François Truffaut, who was talking to Alfred Hitchcock. Truffaut cautioned against giving out too much information.

SmartMoney Magazine’s Anne Kadet sounded downright Truffaut-like in her article, Video Resumes Reveal Too Much, Too Soon. Her beef: Just because we can do something doesn’t mean we should. She has a point.

The quote from Truffaut was a defense of his selective use of black-and-white, in the days when brilliant Technicolor movies were everywhere. He said (and I’m paraphrasing slightly), “If I show a helicopter landing, you want to focus the viewer on that fact, and its passengers. Showing that the helicopter is red is not only unnecessary, it could be distracting.”

lang_mHitchcock, making a reference to black-and-white virtuosos like Fritz Lang, agreed. (As an aside: See why by checking out Lang’s 1932 masterpiece, M.)

The SmartMoney article takes the argument for similar restraint where many of us live — recruitment. It talks about often disastrous video “interviews,” produced by people who attempt to sell themselves and their skills online. Here’s an excerpt:

Video résumés aren’t new, but as high unemployment drags on, they’re increasingly pitched to job hunters looking to stand out. Colleen Aylward, CEO of video service InterviewStudio.com, says she sees a new competitor launch just about every week. The services are popular with career counselors as well. Todd Lempicke, founder of OptimalResume.com, says more than 260 colleges, libraries and job centers will be offering his video services to their constituents, double the number in 2009.

… When done right, the results can be impressive: It’s a chance to flaunt engaging qualities that a paper CV can’t capture. But more often, the effort goes horribly wrong.

It starts with the titles. Some job hunters name their production “Hire Me,” as if they were inanimate objects in a Lewis Carroll novel. The dramatic opening follows: Candidates introduce themselves with thundering music and space-age graphics. My favorite: the job hopeful who sits in a dark room posing as Rodin’s The Thinker, as the words determination, motivation and desire float overhead. And few can resist an evocative backdrop. Candidates shout from windy rooftops, lounge in libraries or pose against a backdrop of shooting stars.

The list of video bloopers goes on, painfully.

Compare this with our platform, which uses original voice to convey “less.” Original voice uses thin-slicing to reveal only what’s important about a candidate. Interviews are also more easily showcased by a recruiter to hiring managers. Our captured interviews become a set of easily-managed digital assets.

Many clients tell us that they are hooked on our less-is-more approach. Try this 5-minute demo to see for yourself.

Budget less for better recruiting in 2011

It’s time to set 2011 budgets for many recruiting and HR enterprises. Here’s an odd thought: Would your group benefit from spending less on interviews in 2011?

Can trimming your interviewing budget for 2011 improve hiring outcomes?As absurd as it sounds, reducing interview budgets is what I’ve witnessed with many of our clients. The key is leveraging technology to improve or maintain the quality of candidates while reducing the number of interview hours per hire — and significantly reducing cost per hire.

Consider the OneTouch Direct staffing agency. I spoke recently with Dixie Glisson Jr., the recruiting manager at OneTouch.

Here’s the problem OneTouch faced, in Glisson’s own words:

Our main hiring need is for articulate, customer-facing call representatives. The volume of applicants made the vetting process very time consuming. One of our greatest screening steps was to do a live phone interview. On average this phone interview takes 9 minutes. Considering we had over 5000 applicants in 2009, the math dictated that we find a more streamlined tool to help us manage this vital step.

OneTouch decided to see how VoiceScreener could help.

If you’re new to this blog you should know that VoiceScreener is our web-based application for recruiting and hiring professionals. VoiceScreener enables HR pros to use a phone and a simple web dashboard to create, record and distribute custom voice interviews.

VoiceScreener significantly reduced the portion of recruitment time that OneTouch devoted to interviews. Compared with their prior spend of 9 minutes of recruiter time per interview, “VoiceScreener has reduced [that] time to around 3 minutes,” reports Glisson. He continues:

In addition to the time savings, we are able to share VoiceScreener interviews with others who have a stake in the hiring order. This allows us at times to make a group decision to move forward with a candidate.

Cases like this one suggest to us that this more collaborative hiring environment aids in making faster and smarter decisions. If so, this is one budget reduction that improves a staffing firm’s bottom line three ways. It fulfills on all of the golden promises of technology: Better, cheaper, faster.

Will reducing your interviewing budgets work for you? Everyone who is receiving benefits for VoiceScreener started by first contacting us, or taking this 5-minute demo. Do it now.

Graphic acknowledgement: bossone, shared via Creative Commons

How revealing! More of the best interview questions of all time

Hearing answers to multiple choice questions is a little like passing through traffic lights. Sometimes they’re what’s needed to get you down the road. But they hardly compare with answers to open-ended questions.

The secret to interviews that reveal the most about candidates is asking the right interview questionsHearing those is akin to stepping into an exhibit at a public museum. Insights uncovered can be that rich and revealing.

The key is to ask the right questions. Last month we presented eight time-tested ones. Here are five more. Use them as you first get to know a candidate, using our interview application. Or save some for follow-up interviews with the very best candidates that VoiceScreener has helped you identify.

  1. How do you go about solving a business problem?
  2. In what situations has your work been criticized?
  3. What is the best aspect of your current position? The worst?
  4. What new goals or objectives have you established recently?
  5. Think of your most significant accomplishment. Please tell us about it.

We and many of our clients have used these five, along with others, to reveal the most about candidates. What are some of your favorites? Let us know with your comments.

Related link: Overlook these 8 interview questions at your peril!

Graphic acknowledgement: Wikimedia.org photo, shared via Creative Commons

We’re looking for a relentless evangelist

We’re ready to make our next strategic hire. This person would be a relentless evangelist of our extraordinary Voice as an Asset (VaaA) application for the HR and staffing industries!

Here’s an excerpt of our Internal Sales Operative job listing:

We are growing fast and need some help selling our flagship product. The marketing docs say:

Our application lets busy HR professionals use their phone and a simple dashboard to create and distribute custom, pre-recorded phone interviews. Thanks to VoiceScreener, candidates are able to interview anytime, anywhere and the entire hiring team can compare candidates’ responses via an easy to navigate web interface.

In short, it’s cool, it’s easy to use and it is making the early interview process better for recruiters, candidates and hiring managers. (And best of all, if you are interested in working with us, you’ll get to try it for free.)

So that’s the story. Our little company is breaking away from the constraints of traditional telephony. This is our Jerry McGuire moment. We’re asking Who’s coming with us? — all we can promise is a fast-paced, challenging environment, full of smart people, in which we’re willing to pull all-nighters to find new clients and make them extremely happy that we did find them. Opportunities to join a team like this are rare for a reason!

So… are you coming with us?

Well, are you? Read the whole story and give your best 5-minute interview!

Forbes highlights HarQen CEO as a leading “serial entrepreneur”

If launching a business is so tough, why aren’t more entrepreneurs limited to founding just one or two? According to an article in today’s Forbes.com, it’s because start-up success can be habit-forming. HarQen CEO E. Kelly Fitzsimmons is one of the “serial entrepreneurs” featured. She talks about how, like any other habit, practice makes perfect in the world of start-ups.

One of Forbes.com Six Key Talking Points for Start-up CEOsThe Rise of the Serial Entrepreneur by Jessica Bruder makes this point while listing six talking points for start-up CEOs. One is shown to the left: “You should prove that there’s a market — a need, or a problem out there that you will be solving.”

Kelly has a proven knack for delivering real business solutions, most recently through the harnessing of original voice. She is also featured for her advice on managing multiple tasks — and learning from disappointments. Here’s an excerpt, which begins by talking about the advantage gender can bring to using time efficiently:

Serial entrepreneurs must juggle tasks and competing priorities efficiently, something women have been doing since the dawn of time.

Third-generation serial entrepreneur E. Kelly Fitzsimmons can relate to the multitasking temperament. She’s currently running her fourth company, HarQen, which creates software to collect and organize a wide range of spoken messages …

While still in her 20s, Fitzsimmons launched two information security companies. One was acquired by Neohapsis, an information security consultancy, but the other was crushed in the dot-com collapse, devastating Fitzsimmons’s finances.

“I failed so hard and I failed so badly that it totally shattered me as a person,” she recalls. But hitting rock bottom had an upside: It gave Fitzsimmons a toughness and humility she hadn’t had before. (”I didn’t die,” she recalls.)

By the time Fitzsimmons founded HarQen, two things had happened: She found her fear of failure had dissipated and realized that the high-energy pursuit of another startup was just what she needed.

In a blog post from March of this year, Kelly elaborates on this — and even turns it on its head, suggesting that we really learn far more from our successes than our failures.

Paid to Interview? CA Court Decision Creates Exposure for Staffing & Recruiting Firms

One of the toughest jobs a leader can have is that of risk mitigator. Protecting the downside requires an acute understanding of the threats at the door.  Unfortunately, leaders today are awash in information that is often non-actionable or meaningless.  Worse yet, it is often too late when a real threat appears.  By then, the flaming monkey is tearing through the office threatening to burn the business to the ground.

An opinion regarding compensation for interviewing time may expose staffing agencies to the risk of increased costs. The case, Sullivan v. Kelly Services, ruled that California law dictates employees are due some sort of pay for spending time interviewing.

When I recently heard about the Sullivan v. Kelly Services decision, I leaned forward.  Then I started asking leaders in our staffing and recruiting clients if they had heard anything about the ruling.  With two exceptions, no one had.

So here is the short version.  A ruling by a federal district court in California has implications that threaten to impact many staffing and recruiting firm’s already quickly diminishing margin.  In California, firms that provide temporary staffing are required to reimburse for their employee’s interview time.  Although this decision impacts only staffing and recruiting firms that are doing business in California, the potential threat may stretch well beyond.

More Firms Are At Risk Than Kelly Services

Sullivan v. Kelly Services was a case decided in November 2009. This civil case, brought before a federal district court, charged that Kelly Services is liable for the time its employee spent pursuing temporary work assignments. The court ruled that this employee’s actual interviewing time is “compensatable” under California Law. Simply put, an employee should be compensated by the firm for the interviewing process itself.

A decision in favor of the plaintiff, Catherine Sullivan, suggests that any staffing agency doing significant business in California has financial exposure for interviewing time.

Where do we go from here?

From my perspective, this judgment seems to reward behavior that a staffing firm would like to keep to a minimum. Isn’t the idea to place employees after as few interviews as possible?  Temps may see the interview activity as a new way to earn interim dollars.

Luckily for our clients, VoiceScreener can reduce if not eliminate the exposure to pay for time spent interviewing. We’ll be blogging about that in posts coming up shortly.

For now, here’s some background for you on the federal court for the Northern District of California, Sullivan v. Kelly Services, Inc. (Case No. C 08-3893 CW), Judge Claudia Wilken presiding (the link is a 530k PDF file). Also, here is a quick summary by legal blogger who goes by The Complex Litigator.

We welcome your perspective!

Graphic acknowledgement: DanMaudsley, shared via Creative Commons

Listen up! Tips from Eli Lilly’s John Lechleiter

I just tripped across a blog post by my friend George Roberts, a partner with OpenView Venture Partners and former EVP of Sales with Oracle.  His post was about an article in the USA Today Money section about John Lechleiter, CEO of Eli Lilly. John shared his top tips for CEOs. They’re too good not to pass along:

  • Listen before you speak.
  • Treat others the way you’d like to be treated.
  • Put yourself in the other person’s shoes. And remember that there are always two sides to every story.
  • Decide on the few things that really matter and do them really well.
  • Business is hectic. Find time to sit and think without distractions.
  • Laugh out loud at least a few times a day. If you’re doing something that matters and that you really enjoy, it ought to be great fun.

All of these sound relatively easy.  Ah, if only that were the case.

Take listening for example.  How many times have we:

  • Concentrated on what we were going to say next and missed was being said?
  • Didn’t ask a clarifying question because we were afraid of looking stupid?
  • Assumed we understood a concept only to find you didn’t and then failed to ask a question?
  • Refrained from uttering the words: “Tell me more”?

Listening is hardly second nature

Most of us assume we know how to listen. It’s a native skill, right?

Click to review the steps / components for active listening

For me, learning to listen was harder than learning how to read. That’s saying a lot. As someone with ADHD and dyslexia, learning to read was no cake walk. In middle school, I was tested to have zero reading comprehension — nada, nix, nothing.  I didn’t learn how to read with any fluidity until college.

In my early thirties, I had the opportunity to engage in executive coaching through the Center for Authentic Leadership (www.c4al.org).  What I learned was that I had spent a lifetime of trying not to look stupid, crazy or like a failure.  In the process of managing my persona, I failed to listen to just about anything and everything that was being said to me.  I was too worried about how I appeared.

Having befriended many successful executives over the years, I have found that my experience is nothing unusual. Many execs struggle with the fear of having their persona fail them and looking weak, ignorant, insert your adjective here: _____.

The very good news is that we all have these fears in common. The even better news is that you can learn to move through the fear and actually hear what others are saying!

Here are my favorite tips on how to listen better:

  • Keep repeating to yourself: “I have no idea what this person is going to say!”
  • Any time you feel the urgent need to speak, instead say: “Tell me more.”
  • Remember, only people truly comfortable with their intelligence say: “I don’t understand. Could you explain this to me again?”

I invite you to try one and test it out for a week.  My personal favorite is #1 – particularly with slow talkers!

Product Update – July 23, 2010: Reminders, Candidates, and SPEED!

Last night the VoiceScreener published a product update. The three main highlights were a new e-mail reminder system, an updated candidate page, and huge speed increases.

The first is a new feature. Now, you have the ability to enable and customize up-to two e-mail reminders to ping invited candidates who haven’t yet responded. For more information, check out our help section.

Next up was our candidate profile. Now, all information is available on one page. No more jumping between pages to listen to audio, view pre-qualifying answers, and check out colleague feedback. We are really excited about this update and hope you find it much more usable as well. For a deeper overview, view our help section breakdown on candidates.

Lastly, we tweaked some technical parts of VoiceScreener to make the whole experience faster. We saw pages load upwards of 1000% faster! We are very happy with the changes.

Product Update – July 22, 2010: Welcome to My Stats Island!

Stats IslandBased on your feedback we’ve improved the way you can review and benchmark your company’s recruitment efforts. We’ve created a “My Stats” island, which now appears in both the application and the interface that Bullhorn Marketplace* users would see.

Within VoiceScreener, the island is located on the Dashboard. We list a few key performance indicators (KPIs), as well as your rank as a user relative to all other users in your company.

Since its release earlier this month, this addition to the dashboard has been well-received by both stand-alone and ATS users.

This addition is among the more than dozen discrete improvements to VoiceScreener in the last 30 days. Watch this space for more updates that can help you find the best candidates quickly and easily.

Want to learn more about them? The quickest and easiest way is to take the 5-Minute Demo. You can find that link in the right margin of this blog. Do it today!

*If you’ve been following developments, you’ll recall that earlier this year we announced a seamless integration with the popular Bullhorn ATS. Other integrations are in the works.

Overlook these 8 interview questions at your peril!

VoiceScreener is a great way to ask open-ended interview questions once, and get dozens — even hundreds — of candidates to tell you their answers. But what questions to ask? It’s easy to get overwhelmed, as was described wonderfully in the book The Paradox of Choice: Why More Is Less. To quote the author: “When we have 285 kinds of cookies to choose from in the grocery store, how can we be sure we’ve picked the right one? And that’s just cookies.”

Selecting the very best interview questions can be dauntingThe same can be said for the questions we ask in an interview. We’re helping our clients narrow their choices by finding the very best of the best. Here are eight of the best interview quetions we’ve ever encountered. Which one or two do you like to use the most, and why?

  1. What are you passionate about?
  2. In your supervisor role, how have you helped or influenced others to listen to you?
  3. Tell me what are the first 5 things you would do if you got this position?
  4. Tell me about the time you had to disagree with your Manager and what did you do about it.
  5. Tell me about a time you had a conflict with your superior and how you handled it.
  6. What risks did you take in your last position?
  7. Tell me about a time you had a conflict with a peer in your organization and how you handled it.
  8. Name a time that you made a mistake and what you did to fix.

Please leave your comments. Which questions are really, really good? Which are really, really bad? We’d love to know!

Graphic courtesy of sshb presented under creative commons license.